Delivery and T and C's



All products on the website come with free delivery to mainland uk

 We are no longer able to send to Republic of Ireland and only certain products to Northern Ireland please email [email protected] for more information.  

 How to Place an Order:


 Just click the "Add to Basket" button to add a Product to your shopping basket.


 Then click the "Proceed to Checkout" button. This will take you to a secure page for providing your credit card or debit card details and delivery address.


 We accept Visa, Mastercard, Maestro, Switch, Delta and Solo cards. We offer secure payment through Paypal and Google Checkout.


 All payments must be made on-line via our secure checkout system. We cannot accept telephone, fax or e-mail orders.


 How to Contact us:


 The best way to contact us is by e-mail to [email protected]


 Further details including a simple form for e-mailing us from your web browser can be found using the contact us tab on the top menu.


Upon placing the order you will then receive a confirmation email on stock availability and delivery schedule.

Delivery we usually takes between 3-5 working days

 (often alot of awnings are delivered within 48hrs of dispatch)


Please note out of area postcodes, Northern Ireland and Ireland are subject to surcharge for deliveries. 

We are no longer able to send to Republic of Ireland and only certain products to Northern Ireland please email [email protected] for more information. 

Deliveries must be checked upon receipt and any missing/damaged items need to be reported 48hrs after delivery. 

We strongly recommend all awnings are checked prior to being taken on holiday. 

Please note sizing the awning is solely the customers responsibility.

Right to Cancel:

Returns are allowed up to 14 working days after receiving the goods (cooling off period), please notify us in writing at [email protected] and return in original packaging, all postage costs for returning are the customers responsibility, we may be able to help you return the goods cheaper so please contact us and we may be able to arrange a collection for you.   

Upon return, goods are inspected and if deemed new and unused a full refund will be given.

Please note awnings that have been through an awning rail are deemed second hand and therefore subject to a 30% fee. 

If an awning is faulty and upon inspection confirming this a replacement will be sent.

Any special orders and made to measure awnings (Walker, Eriba, Burnster, Adria, Kip, T@B , Trigano Silver awnings) are non refundable, however again if faulty and in warranty will be repaired or replaced. 

Each awning comes with its own manufacturers warranties varying in length form 1-2 years as stated.

Our registered company address:
Awnings and Accessories Direct Ltd
Rouncil lane 

Vat No; 402 8781 01
Company Reg:06824738 

The prices and the terms & conditions set out in this website are correct at the time of publishing.  On the rare occasion where there is an error with product details or pricing, we will do our best to inform you at the earliest opportunity when your order is placed. All products are subject to availability. Please not some content on our website is subject to amazon links and have referral links.

Every effort has been made to ensure that the specifications given on this website are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

By checking out and completing a sale with us, you will be asked if you have read our terms and conditions, you should check the box only once you have read, understood and agreed to accepting our Terms and conditions and agree to print off for your records. 
This contract shall be governed by and construed in accordance with the laws of England
These terms and conditions do not affect your statutory rights as a customer.